"Where everyone swims together...!"

Level 3 Swim Coordinator

A brand new qualification.

HALF Fish is one of the few training providers across the country that will be able to run this course initially.

Our Advanced Practitioner, Shelley Whitehead, was part of the team that actually wrote this qualification in 2018/19.

The SEQ Level 3 Swim Coordinator qualification has been produced collaboratively with the swimming sector, to develop leadership skills, support business needs, improve the customer experience and maximise pool performance.

The programme is relevant to the current operating environment and you will utilise working case studies from your own organisation, creating solutions which can be implemented immediately, to ensure the delivery of safe, high-quality and successful swimming programmes.

Who is the course designed for?

This qualification is for current swim coordinators or for those aspiring to be a swim coordinator/ manager (or similar).

Course content

The course is split into 6 modules and delivered through live interactive webinars, classroom sessions and tutorials.

The course modules cover:

Personal development

Evaluating your performance and identify strengths to develop and areas for improvement including:

Creating Personal Development Plans
Tracking your training and seeking opportunities

Legal requirements and guidelines

Understanding legal requirements and how they relate to coordinating swimming programmes including:

Recruitment and work regulations
Risk assessments

Business development

Producing a business improvement plan and identifying opportunities which maximise revenue and enhances the customer experience including:

Reviewing figures on a weekly/monthly basis
Competitor analysis
Collecting and using customer feedback

Coordinating swim programmes

Monitoring, evaluating and improving swimming programmes including:

Maximising pool space and timetabling
Planning events
Improving sales by engaging and retaining customers
Reducing waiting lists and preventing bottlenecks
Wider participation pathways
Collecting and review participants’ information to ensure programmes and pathways are appropriate

Observation and mentoring

Developing and motivating your workforce including:

Identifying strengths and areas for development
Using and adapting motivational techniques
Positively dealing with staff conflict

Communication

Understanding effective approaches for communicating with stakeholders including:

Appropriate communication methods for different stakeholders and situations
Impacting the effectiveness of communication

Assessment

The assessment will consist of an externally moderated portfolio. This will be based on workplace evidence and will require you to demonstrate skills in a scenario situation. The portfolio tasks will require an understanding of the swimming teacher’s role in developing and delivering high-quality swimming teaching as well as being able to show the proven ability to organise workforce members and lead assessment tasks.